Shipping

Orders are packed and dispatched within two business days. You will receive a dispatch confirmation with a tracking number as soon as the parcel leaves us.

Orders placed on a weekend or a public holiday are treated as placed on the next business day.

We ship worldwide, with the exception of destinations subject to sanctions or where our carriers do not deliver. If we cannot ship to your address, checkout will tell you before you pay rather than after.

Domestic orders typically arrive within three to five business days of dispatch. International orders typically take seven to fourteen business days, and longer where customs inspection applies.

These are carrier estimates rather than guarantees. If a parcel has not moved for seven days, contact us and we will open a trace with the carrier — you do not need to chase it yourself.

International orders may attract import duty, VAT or a customs handling fee on arrival. These are set by the destination country and are payable by the recipient. We declare every parcel at its true value and contents; we will not under-declare a shipment.

A parcel lost in transit is our problem, not yours. If tracking shows no delivery after twenty-one days for domestic orders or thirty days for international, we will replace the order or refund it in full, whichever you prefer.

If a parcel arrives damaged, photograph it before opening if you can, and contact us. We will replace it and we will not ask you to return the damaged goods.